How to change your account email in Papermark
There are plenty of reasons you might need a new email on your Papermark account — you changed jobs, switched to a personal address, or just noticed a typo when you first signed up. This guide walks you through exactly how to do it.
Step 1: Go to your Account settings
- Log into your Papermark account
- Click your avatar or initials in the top-left corner
- Select Account from the menu, or navigate directly to Account → General
Step 2: Update your email address
- Find the Your Email field on the General settings page
- Click into the field and replace the current address with your new email
- Click Save Changes
Papermark will validate the format of the address before accepting it. If the email is already associated with another Papermark account, you will see an error — see Troubleshooting below.
Step 3: Confirm the change via email
Once you click Save, Papermark sends a confirmation link to your current (old) email address — not the new one.
- Subject line: "Confirm your email address change for Papermark!"
- The email shows both addresses so you know exactly what will change
- The confirmation link is valid for 15 minutes
Open the email and click Confirm email change. You will be asked to log in if your session has expired. After confirming, you are automatically redirected back to your Account settings and shown a success message.
Note: The link expires after 15 minutes. If it has expired, simply go back to Account → General and submit the new email again.
What changes — and what stays the same
| What changes | What stays the same |
|---|---|
| Login email (used to sign in) | All your documents and data room links |
| Email address shown in your profile | Team membership and permissions |
| Address that receives Papermark notifications | Billing email (update separately in Billing settings) |
Your existing document links and data room links continue to work without any interruption. Team membership, roles, and permissions are not affected.
Troubleshooting
Confirmation email not arriving
- Check your spam or junk folder
- Make sure you still have access to your current email inbox — the link is sent there, not to the new address
- The link expires in 15 minutes; if it has, re-submit from Account → General
- If you have requested too many changes in a short period, you may hit a rate limit — wait a few hours and try again
"Email is already in use" error The new address you entered is already linked to another Papermark account. You will need to use a different email address.
Link redirects to login Your session may have expired. Log in with your current credentials and you will be redirected to the confirmation page automatically.
Google / SSO accounts
If you signed up with Google or another OAuth provider, your email is tied to that provider. You can still enter a new email in the field above and Papermark will update the login email used to reach your account — but if you rely on Google sign-in, make sure the new address matches your Google account or switch to email/password login to avoid being locked out.
For SAML/SSO enterprise setups, the email associated with your account is typically managed by your identity provider (e.g. Okta, Azure AD). Contact your IT administrator to update it there first; changes made only in Papermark may be overwritten on the next SSO login.