How to add a custom domain to your Papermark team account

Using a custom domain in Papermark replaces the default papermark.com links with your own domain — like docs.yourcompany.com. This makes every link you share look professional, on-brand, and trustworthy to your recipients. You add and verify domains once in your team settings, then reuse them across all your document and data room links.

Go to Domains Settings

Which plans include custom domains?

Custom domains are available on paid plans. Here's what each plan includes:

Plan	Custom domains included	Works with
Free	—	—
Pro	—	—
Business	5 domains	Document links
Data Rooms	10 domains	Document links + data room links
Premium	1,000 domains	Document links + data room links

If you're on a Free or Pro plan, you'll need to upgrade before adding a domain.

View Papermark Plans

Step 1: Go to Settings → Domains

1. Log into your Papermark account at app.papermark.com.
2. Click on "Settings" in the left sidebar.
3. Select "Domains" from the settings menu.

You'll land on the Domains page, which shows all custom domains connected to your team.

Step 2: Add your domain

1. Click the "Add Domain" button in the top-right corner.
2. Type your domain in the input field (e.g., docs.yourcompany.com).
   • Papermark automatically checks availability as you type.
   • You'll see a green confirmation once the domain is ready to connect.
3. Click "Add domain" to save it.

Tip: Use a subdomain like docs., documents., deck., or dataroom. if your root domain already has a website. If you want to use an apex/root domain (e.g., yourcompany.com), make sure no existing website is pointing there.

Step 3: Add the DNS records

After adding the domain, Papermark will show you the DNS records you need to set on your domain registrar (e.g., Namecheap, GoDaddy, Cloudflare).

For a subdomain (CNAME record — recommended)

Type	Name	Value	TTL
CNAME	docs (your subdomain)	cname.vercel-dns.com	86400

For an apex / root domain (A record)

Type	Name	Value	TTL
A	@	76.76.21.21	86400

How to add these records:

1. Log into your domain registrar's dashboard.
2. Find the DNS management section (often labelled "DNS Records", "DNS Zone", or "Advanced DNS").
3. Add the record exactly as shown — copy the value using the copy button in Papermark to avoid typos.
4. Save the changes.

Note: If Papermark shows a TXT record in addition to the A/CNAME record, add that too. This happens during Pending Verification and confirms domain ownership. Be careful — setting the TXT record will transfer domain ownership in Vercel's system, so only do this for domains you intend to use exclusively with Papermark.

Step 4: Verify the domain

Once you've saved the DNS records, head back to Settings → Domains in Papermark.

• Papermark checks your domain automatically. The status badge on your domain card will update to show:
  • Valid Configuration ✅ — you're all set, the domain is ready to use.
  • Pending Verification — DNS records have been set, waiting for propagation.
  • Invalid Configuration — records are missing or incorrect, re-check your DNS settings.
  • Conflicting DNS Records — another record is blocking the setup; Papermark will show you which record to remove.

Click the refresh icon on the domain card to manually re-check the status at any time.

How long does verification take? DNS changes typically propagate within a few minutes to a few hours. In rare cases it can take up to 48 hours depending on your registrar and previous TTL values.

Step 5: Use the domain on your links

Once your domain shows Valid Configuration, you can select it on any document or data room link:

1. Open a document link or data room link settings sheet.
2. Find the Domain dropdown.
3. Select your verified custom domain.
4. Save — your link will now use your custom domain.

You can also set a domain as the default for all new links from the domain card menu (⋮ → Set as default).

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Troubleshooting

DNS changes aren't reflecting after a few hours

• Double-check the record type, name, and value — a single typo will cause a failure.
• Make sure you didn't accidentally add www. or the full domain in the Name field when only the subdomain label is needed (e.g., use docs, not docs.yourcompany.com).
• Try flushing your local DNS cache: on macOS run sudo dscacheutil -flushcache, on Windows run ipconfig /flushdns.
• Use a DNS propagation checker like dnschecker.org to see if the record has spread globally.

Wrong record type

• Subdomains (docs.yourcompany.com) → use a CNAME record pointing to cname.vercel-dns.com.
• Apex/root domains (yourcompany.com) → use an A record pointing to 76.76.21.21.
• Never use a CNAME record for an apex domain — most DNS providers block this as it breaks email and other services.

"Conflicting DNS Records" status

Your domain already has a conflicting record (e.g., an A record pointing elsewhere). Papermark will show you exactly which record is conflicting. Remove that record from your DNS provider first, then add the correct Papermark record.

Domain is "Valid" but links still show the old domain

It can take a moment for Papermark to propagate the change. Try refreshing the link or opening it in a private/incognito window. If the issue persists, check that the domain is correctly selected in the link's settings.

Can I use my root domain if it already has a website?

No — connecting an apex domain that already has a website will break that site. Use a subdomain instead (e.g., docs.yourcompany.com).

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Related articles

• How to connect a custom domain to your document link →
• How to share a Data Room via custom domain →
• How to customize your document link branding →
• White label Data Room →

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